Flags and alert notifications

Flags are markers added to a check-in to indicate that something needs attention. They surface important signals — attendance patterns, attitude concerns, performance issues — so that the right people see them quickly.

Common flag reasons

• Attendance — repeated lateness or no-shows discussed in the check-in.
• Attitude — interpersonal issues or culture concerns raised.
• Performance — the associate is not meeting the expectations of their role.
• Positive — exceptional performance worth recognizing at a higher level.
• Safety — a safety concern was noted during the conversation.
• Personal — a personal situation affecting work that may require support.

Who sees flagged check-ins

Flagged check-ins appear in the dashboard for owners and supervisors configured to receive that flag type. You can control exactly which flag reasons notify the owner, the supervisor, or both — go to Settings → Alert Settings.

Configuring alert settings

As an owner, navigate to your location's alert settings to set up which flag reasons trigger notifications and to whom. For example, you might want all Safety flags to notify the owner immediately, while Attendance flags go to the supervisor only.

Urgency levels

Each flag reason can be assigned an urgency level — Low, Medium, or High. High-urgency flags are highlighted in red on the dashboard. This helps prioritize which situations need attention first.