Legal & Compliance
Hospitality operators have been burned by enough software companies. We’d rather over-explain than hide the fine print. This page is your map to everything governing how you use The StaffApp™, how we handle your data, and what you can expect from us as a partner. These are the documents behind the promises we make in our Customer Commitment.
All documents below are effective April 15, 2026. If you need an earlier version for your records, or have a question we haven’t answered here, email support@thestaffdevapp.com and we’ll send it to you.
Using the platform
The rules of the road. Who can use the Service, what you agree to by using it, and the conduct we expect from every user.
- Terms of Service The master agreement between you and Chef Life Media LLC. Defines the Service, your responsibilities as an employer using it, and ours as the provider. Updated April 17, 2026
- Acceptable Use Policy What you can and can’t do with the platform, with specific attention to employment-law misuse, AI misuse, and voice dictation. Updated April 15, 2026
Billing & your data
How subscriptions work, how we handle your information, and what happens to your data when you leave.
- Subscription & Data Lifecycle Terms Trial, billing, cancellation, and the full 30/60/90-day data retention schedule after cancellation. The authoritative source for anything billing- or data-lifecycle-related. Updated April 15, 2026
- Privacy Policy What we collect, what we don’t, how we use it, who we share it with, and how long we keep it. Includes specific disclosures for California, EU, and Illinois residents. Updated April 17, 2026
For security & procurement teams
If you’re running a vendor security review or need a signed agreement for your legal department, start here.
- Security Our infrastructure, encryption practices, access controls, incident response, and third-party certifications. Written in plain English for operators, detailed enough for IT teams. Updated April 17, 2026
- Data Processing Agreement GDPR Article 28-aligned DPA covering controller/processor roles, security measures, subprocessor management, breach notification, and international transfer mechanisms. Updated April 17, 2026
- Subprocessor List The current list of third-party service providers that process Customer Content on our behalf, updated as the list changes. Updated April 17, 2026
- AI Governance Statement Where we use AI, what guardrails exist, how human oversight is enforced, and our commitments on bias monitoring, training data, and regulatory alignment. Written for procurement and security teams evaluating how seriously we take AI. Updated April 17, 2026
Accessibility
Our commitment to making the platform usable by every manager, chef, and staff member — regardless of how they interact with technology.
How to reach us
We read every message. Please use the right inbox so we can route it to the right person.
- General support: support@thestaffdevapp.com
- Privacy requests, data subject rights: privacy@thestaffdevapp.com
- Security vulnerability reports: security@thestaffdevapp.com
- Legal holds & data preservation: legal@thestaffdevapp.com
- Accessibility feedback: accessibility@thestaffdevapp.com
- Acceptable Use violations: abuse@thestaffdevapp.com
65 Merrimon Avenue, Suite 1153
Asheville, NC 28801
Phone: 828-688-0080
Email: support@thestaffdevapp.com
Stay Tall & Frosty. Lead from the Heart.